To read our COVID-19 addresses to the members of our communities, see the links below:

What We Learned Serving and Protecting Our Seniors from Coronavirus (COVID-19)

COVID-19 and the accompanying restrictions have been an unpresented occurrence in our recent history. Accountable Aging Care Management was dedicated to continued care for families in our community. We met daily, changed course sometimes hourly, and never stop learning. COVID made our team stronger than ever, and we realize that those lessons learned and experience gained will help us better serve our community. And so, we want to share with you the knowledge we garnered along the way.

At Accountable Aging our response to COVID was immediate and unwavering. We actively monitored the developments and guidance around the spread of coronavirus (COVID-19). We virtually served our clients to ensure social distancing, and we added additional safety precautions to protect our clients, including infection control trainings for every care manager and making personal protective equipment (PPE) available to every care manager. The CDC recommended seniors stay in their homes and Accountable Aging care managers provided virtual care to ensure all of their life needs were met.

Personal Protective Equipment (PPE)

At Accountable Aging, we prioritized safety across our organization. All care managers were provided with PPE, and our sister company Family Tree In-Home Care committed to have PPE available for every caregiver, every shift. Against all odds, Accountable Aging and Family Tree were able to find reliable PPE suppliers to get us access to gloves, masks, goggles, gowns, thermometers, and sanitizer. All PPE was made available to our employees at their local offices.

Infection Control Training

Our experienced team of clinicians reviewed several training options on infection control and selected a training specific to COVID-19 that every employee at Accountable Aging was required to complete and pass.

Dedicated Caregivers Just for You

We collaborated with home care agencies for certain at-risk clients to recommend a dedicated caregiver in some circumstances. Our sister company and caregiving agency Family Tree In-Home Care provided a caregiver who worked solely for individual families. Alternatively, Family Tree In-Home Care provided live-in caregivers to mitigate the risk of exposure to outside third parties.

Family Tree continues to offer live-in caregivers. Live-in caregivers generally are not expected to provide care during the night, but are available to respond in an emergency, and as such, live-in care is not appropriate for clients needing nighttime assistance. Additionally, our flexible scheduling supports your ability to have as few caregivers as necessary to meet your needs at home. To learn more, call Family Tree today at 713-333-9991.

Concierge Visit and Grocery Runs

We provided customizable concierge visits to provide whatever our clients might have needed, from grocery runs to medication pickups and everything in between.

Transitions Home

From the very beginning of the COVID-19 outbreak, we helped clients safely transition home from the hospital and from senior living, even if just temporarily. We provided caregiving and nursing support to our clients in the comfort of their own home until they were ready to transition back or even indefinitely. We disinfected belongings and ensured our clients environment was safe.

Virtual Care Management

Our care managers were able to leverage technology to ensure they could keep up with their visits virtually while limiting exposure to our clients. We found that we could effectively collaborate with family members and all relevant service providers, providing any support needed. Our care managers worked like a concierge to guide clients through all their life management needs.