This month, Accountable Aging Care Management recognizes our amazing team member Shannon Gray. Shannon just celebrated 15 years of working with AACM. She has held many roles throughout this time, and as the daughter of our founders, Mary and Mick, she knows better than anyone how much of an impact our company has had on countless families in Texas.

Currently, Shannon is both our Family Liaison and our Dallas area Care Manager. If you or a loved one is a client of AACM, you have likely spoken to Shannon.

"Regardless of what has brought the family to this point, I believe the top reason people come to Accountable Aging is to have a team of trusted advocates that has their family, loved one, neighbor, client or beneficiary’s best interest at heart."

Q.) Because you are so involved with helping new clients, what are some of the reasons that families seek out Accountable Aging for care management assistance?

Shannon) Families and clients come to AACM for so many different reasons, but most find us because they are overwhelmed by their situation. I may speak to a primary caregiver of a loved one who’s responsibility is weighing heavily on them, sometimes to the point that it is affecting their own mental and physical well-being. We hear from trust officers, estate planning attorneys, and financial advisors who want to connect their clients to us, so they have a resource to help them through their aging journey. I also frequently speak with parents who are ready to start preparing for the future of their disabled child.

Recently, I have had many calls asking about assistance for issues with governmental benefits. We have inquiries about helping with disability appeals, correcting Social Security overpayments, and consulting on Medicare decisions.

Regardless of what has brought the family to this point, I believe the top reason people come to Accountable Aging is to have a team of trusted advocates that has their family, loved one, neighbor, client or beneficiary’s best interest at heart.

Q.) What do you enjoy about your work?

I find it such an incredible honor that families choose to share their story, often for the first time, with me.  It is often so emotional for them because it is very difficult to ask for help, especially when it comes to a loved one. I think they feel some guilt and shame believing that they can’t handle what is happening. Thankfully, I am able to quickly give these families relief as they realize that partnering with us will improve their loved one’s needs and allow them to once again take on the role of child, sibling, and spouse.

When it comes to working directly with clients, I approach each situation as if it is my own family I am assisting. I think about how I would want my loved ones to be treated. I see the courage my clients and their families display by dealing with so many challenges. I help individuals suffering from dementia, Parkinson’s, metastatic cancer, traumatic brain injury, and so many other impairments. It is such a blessing to be able to provide solutions that make a difference, I’m so thankful that over 20 years ago my parents wouldn’t let the idea of AACM go, and I’m grateful to be a part of that legacy.

"Thankfully, I am able to quickly give these families relief as they realize that partnering with us will improve their loved one’s needs and allow them to once again take on the role of child, sibling, and spouse."

"After all this time, it is the smiles, encouragement, and hugs from my clients and their families that makes me feel blessed and keeps me going."

Q.) What are your thoughts about working at AACM for over 15 years?

  • What surprises me most is how many people still say to me “I never knew a company like you existed,” or “Oh, how I wish I had known about your company sooner.”
  • What saddens me most is the lack of education about the financial burden of aging. I have had far too many calls with individuals and family members that are unable to afford the care they need or want. There are many misconceptions about what insurance will cover as well as the qualifications for Medicaid. If younger people were educated on how expensive it is to care for our aging population, then maybe they would plan better for the golden years.
  • After all this time, it is the smiles, encouragement, and hugs from my clients and their families that makes me feel blessed and keeps me going.

Final thoughts?

Accountable Aging has always assembled a team of top-notch multi-disciplinary professionals who strive to be trusted advocates to the clients they serve. This continues to this day. I love my team, and I am proud to be a part of it.

"I love my team, and I am proud to be a part of it."