A Multi-disciplinary Team


Since 2002, Accountable Aging has provided professional care management services to address the unique needs of older adults and those living with disabilities. Our interdisciplinary team relies on experienced professionals from diverse backgrounds including gerontology, social work, nursing, mental health, home care, facility administration, home health, hospice, and government benefits programs. Although we work as a team, we provide a single point of contact for each client, their family, and service providers.

Our entire team is motivated by deeply personal experience in managing care for our loved ones. We’re passionate about helping others and serving our clients with the same conviction we served our own family members.

Advisors


Mary Koffend

Co-Founder / Advisor

Mary co-founded Accountable Aging and currently serves as an advisor to the company's day-to-day management. Mary brings many years of management experience, problem solving, and dealing with situations where there seems no simple solution. Mary also brings her life experiences as a daughter of a mom with Alzheimer's and an aunt with schizophrenia. She has great empathy for what these diseases do to family dynamics. Mary was responsible for Houston's largest and most complex SSA client service operation before managing the Medicaid provider services programs for the State of Texas. Having served elder and disabled clients for many years with the Social Security Administration throughout Texas, Mary's success with Accountable Aging was borne from her unique position to help AACM clients deal with two of the biggest challenges related to aging: understanding healthcare options and dealing with the many bureaucracies and systems. Mary is trained at family facilitation and mediation. Mary can frequently be found serving her community and Texas organizations as a guest speaker on many topics relating to aging an disability.

Mary served on the Board of Directors of Adult Protective Services (APS) and on the Board of Directors of AGE of Central Texas. She serves on a leadership position at her church and is a regular volunteer at her church's food pantry. She is a member of a great book club and loves reading, especially mysteries. Her favorite pastime is being with her daughters and six grandchildren.

Mick Koffend, MBA, CPA*, RFG

Co-Founder / Advisor

Mick co-founded Accountable Aging, but began his career in a very different arena. After graduating with a BS in Chemistry from the Illinois Institute of Technology, Mick joined the U.S. Navy in 1970. As a Naval Flight Officer, he earned his daily bread for about five years by being shot off an aircraft carrier. After the Navy, he went to Harvard Business School, got an MBA and started a career in Big Oil, mostly in the petrochemical divisions of large, integrated oil companies since, as a chemistry major, he knew how to spell "ethylene." In 1985, he started a system integration business that set the template for the better part of the next 15 years of his career. Mick has followed a path where he has been a Controller or Chief Financial Officer of several small companies, many of them start-ups and all of them in the technology sector. One of the startups for which Mick was a co-founder was a Houston-based software company that went public in 1999 (Mission Critical Software). In the early 1990s, Mick became a CPA* as part of his mid-life crisis.

Mick is committed to a world without multiple sclerosis (MS) and to this end, he has been trained as a MS Ambassador, is a member of the cycling Team No MaS whose members raise funds for services, programs and research for those living with MS, and serves on several committees of the National MS Society. He serves on the Board for the Estate Planning Council of North Texas and is a member of the Financial Planning Association and the Society of Financial Service Professionals. Mick also completed the American Institute of Financial Gerontology's (AIFG) Registered Financial Gerontologist™ program. Lastly, Mick is a Sunday School class leader and volunteers for his church's food pantry.

*Accountable Aging Care Management is not a CPA firm.

Rhone McCall, MBA

Advisor

Rhone has spent the past 15 years of her career working in the business side of the healthcare industry. Rhone was previously the owner and CEO of ProperCare Care Management, and merged her practice with Accountable Aging to create Austin's premier care management company. Prior to that, Rhone was the co-founder of the Austin office of BrightStar Care, a premier home care and private-duty nursing agency. Prior to owning BrightStar, she owned and operated a hospice pharmacy in south Florida, providing medications and pharmacy services to patients at home and at many area assisted living and skilled nursing facilities. She holds Bachelor of Arts degrees in broadcast journalism and Spanish literature from Southern Methodist University, and earned her Master of Science in Management (MBA) from the Georgia Institute of Technology.

Professional Care Managers


Lauren Brandt, LMSW

Care Manager

Lauren Brandt, LMSW received both her bachelor's and master's in social work from Texas State University. She has completed her clinical hours and is currently preparing to complete her licensing exam to obtain her LCSW. Prior to joining Accountable Aging Care Management (AACM) she worked with adults/elderly with various medical conditions including those with cancer and disabilities; those with insurance and financial hardships; those with housing and transportation issues; and people experiencing grief and end-of-life issues.

Lauren's personal experience with her father's illness found her family in the midst of a caregiving crisis. She learned firsthand how a family's stress can be alleviated by receiving guidance and from there a passion was born. She has facilitated many support groups, as well as caregiver workshops for the last 12 years to help people cope with caring for a loved one.

In her spare time, Lauren enjoys spending time with her husband and children, traveling, dancing and listening to live music.

Spencer Brown, MSG, LNFA, CMC

Care Manager

Spencer has devoted his entire career to the field of aging, directly as a result of helping his family work through the declining health and death of his grandfather during his college years. He holds a Master of Science in Gerontology and a Bachelor of Arts in Sociology from Baylor University. Spencer has held executive positions in a variety of settings - nursing facilities, assisted living facilities, independent living communities, and non-medical in-home provider services. He has managed all facets of operations, including customer service, employee supervision, and fiscal responsibility. A large part of his duties included solving problems and guiding seniors and their families through the complex aging process.

As a licensed nursing facility administrator (LNFA), Spencer is uniquely qualified to help clients and families determine the best senior-living options and to ensure that service providers are fulfilling their obligations. He is an active volunteer for the Alzheimer's Association's as part of their Speaker's Bureau, helping educate the San Antonio community about dementia. Spencer is also the elected President of the South Central Aging Life Care Association. Spencer furthers his professional commitment as a member of the South Central Committee's Board of Directors of the Aging Life Care Association®. As member of the Aging Life Care Association®, Spencer is an Advanced Aging Life Care Professional®. He is also a musician, playing the piano from an early age and later studying the pipe organ. Additionally, he serves as a deacon at his local church. Spencer and his wife, Stephanie who is a Baylor Law School graduate, have three children.

Patience Buchanan, LMSW

Care Manager Team Lead

Patience has been helping individuals and families navigate healthcare and other systems for more than 15 years. She received both a Bachelor of Science in Education degree and a Master of Science in Social Work degree from the University of Texas in Austin. Patience worked in health and human services for the State of Texas for ten years. She also has extensive experience as a case manager, skilled nursing admission and discharge planner and hospice social worker. Prior to joining Accountable Aging, Patience served as Director of Care Management at ProperCare Care Management. Her forte is building trusting relationships with individuals and families facing decisions about healthcare needs. Her guiding principal is to enrich lives by connecting people to comprehensive support systems that promote successful living. She and her husband (and their spunky Sheltie) live in Dripping Springs.

Erin Hargrave, MA, Gerontology

Care Manager

Erin is a born and raised Texan, having lived in Irving, TX for a majority of her life. Erin spent 3 years out of Texas when she completed her Bachelors in Accounting from Mississippi College. She then returned to her home state to complete her Masters in Gerontology from the University of North Texas. At the completion of her master's degree, Erin worked with a local hospital to research options to expand their geriatric programming. Erin has also worked in the non-profit realm where she helped low income seniors remain independent in their homes. Erin developed a desire and passion to serve the geriatric population from a young age and the passion remains to this day.

In her spare time, Erin is an active member in her church community and weekly leads a group of high school girls. Erin enjoys baking, exploring new cities and spending time with her husband Ben.

Samantha Nutter, LBSW

Care Manager

Samantha is a native of Buffalo, New York and received her Bachelor's of Social Work degree from Niagara University. Sam has previous experience working in subsidized housing facilities for the elderly, assisted living facilities focused on memory care and those with dementia, as well as emergency room social work. Sam has a passion for being an advocate and a listening ear for families as they go through the complexities that life throws their way.

In her free time, Sam enjoys finding new places to explore, reading through her extensive book collection and spending time with her husband Zach and their dog Teddy. She enjoys fostering dogs as well as volunteering on Sunday's to care for the babies at her church.

Michael Rodus

Care Manager & Benefits Specialist

Michael has a BA in English from the University at Albany in NY and spent the early part of his career working in different industries, including a stint at ABC News, and as a content editor for an Austin startup. While working as a Disability Specialist for the State of Texas, Michael learned the ins and outs of the Social Security disability program, and realized he had a knack for understanding the complex policy that is a part of all government programs. As AACM's resident Benefits Specialist, Michael helps clients solve problems and find answers by maneuvering through the tangled web of government bureaucracy. He has extensive knowledge of Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI), is continually learning about Medicare and Medicaid, and can assist in helping clients find and receive other benefits that may be available to them.

Although Michael is new to eldercare and care management, he has experienced the difficulty that goes along with having family members who suffer from Alzheimer's disease, mental illness, and cancer. He is glad to be part of a team that helps families and their loved ones, and feels excited that he is doing his part in this endeavor.

With three young daughters at home, Michael doesn't have a lot of spare time, but he does consider himself a hobbyist musician. He also hopes to one day write his dream novel, though he wonders at what age one must stop considering oneself an aspiring writer.

Casey Tiffany, LNFA, MA Gerontology

Care Manager

Casey Tiffany brings a specialty as a nursing facility administrator and a certified assisted living manager. She grew up in Santa Anna, TX (population 1310), and attended Howard Payne University in Brownwood, TX (population 19,000), receiving a Bachelor's degree. She then moved to the big city of Waco, TX and received her Master's degree in Gerontology from Baylor University. Casey then mustered the courage to find out about city life and moved to the Austin area. She has managed various assisted living communities and skilled nursing facilities around the Austin area since the 90's. Her specialty is in counseling and advising seniors about coping with the change of moving into a community, discussing Medicare and Medicaid benefits, juggling caregiving and the responsibilities, and just having a good ear for chatting about the challenges of aging.

Julie Latson, MHA

Care Manager

Julie Latson, MHA has spent the last 16 years working with seniors and their families, helping them navigate the healthcare system. She graduated from Sam Houston State University with a Bachelor’s degree in Sociology, and completed her Master of Healthcare Administration at Texas State University. A Texas Native, Julie’s introduction to healthcare came when she served as Patient Advocate at M.D. Anderson Cancer Center in Houston. With the desire to return to Austin, the bulk of Julie’s experience has been in Austin’s senior living market. She has worked in independent living, assisted living, memory care and skilled nursing both in operations and sales roles. Julie’s passion for helping families connect with resources stems from her own family’s need for such help. Her grandmother battled Alzheimer’s disease for 10+ years which highlighted the necessity for coordination of care from a holistic perspective. When not working, Julie enjoys spending time with her husband, and two young, rambunctious boys.

Administrative Team


Shannon Gray

Family Liaison

Shannon handles new client inquiries and billing for Accounting Aging Care Management. She supports both clients and Care Managers in these arenas, and has nearly a decade of experience working in a variety of roles at Accountable Aging. Though much of Shannon's work is done behind the scenes, her heart is ultimately focused on the end result of what is best for the clients of the firm. She loves thinking outside of the box to explore creative options.She is a good listener and is often the first person that you reach when inquiring about how Accountable Aging can assist your family. With a Bachelor of Science from the University of North Texas and a background in project management, contingent staffing and training/development, Shannon brings diverse experiences to the team. When Shannon isn't working or volunteering, she's spending time with her hubby, three young children and extended family.

Shannon actively participates in ministries of her church which include Women of Grace and Grace Kids as well as volunteers at her children's schools.

Claire Montgomery

Director of Operations

Claire has over 7 years of experience in the care management industry, previously serving as Client Services Manager for ProperCare Care Management prior to that company's merger with and into Accountable Aging Care Management. As Director of Operations, Claire works to support the company and team with thoughtful procedural policy that ensures smooth operations so that AACM can best provide high quality professional service to each of its valued clients. Claire's organizational skills and attention to detail, along with her experience as a care manager in the field and genuine concern for family's needs, propel her motivation to best assist the team so that each client’s expectations can be met. Claire graduated cum laude with a Bachelor of Fine Arts degree and a minor in Mathematics from Southern Illinois University Edwardsville. She loves to cook, bike, and snowboard and she and her fiancé adore their Blue Heeler, Uno.

Lois Croft

Office Manager

What makes Lois special is her compassion. She is loyal and honest with a passion for serving others. Her vision of excellence means she will accept nothing less than what is best for you. When you speak with Lois, she really listens and truly cares. Lois received an Associate’s degree from Austin Community College combined with 25 years in customer service including office management, volunteer and executive board experience. She is thrilled to use her skills to make a positive impact in the lives of others. She is most proud of her two sons, Grant and Pierce. In her spare time, she enjoys her beloved French Bulldog, Max and many adventures with her dear friends.